READYMADE WOMEN

Return & Exchange Policy

Clear terms, no fine-print traps. Here's everything about returning, exchanging, and getting help when something arrives wrong.

7-day return window

Request a return or exchange within 7 days of delivery, with tags attached.

Custom items are final sale

Stitched-to-measure, altered and customized pieces can't be returned or exchanged.

Report damage within 48 hours

Tell us within 48 hours of delivery with photos, and we'll make it right.

HOW IT WORKS

Requesting a return or reporting damage

Four steps from first message to refund — most requests are answered within one business day.

Start your request

Message us on WhatsApp or email within 7 days of delivery with your order number, the items, and whether you'd like a refund or an exchange. One request per order is all it takes.

Report damage on delivery

If something arrives damaged or wrong, include clear photos of the outfit and the packaging within 48 hours of delivery. We prioritize replacements for these.

Pack and send it back

Return items unworn and unwashed, with tags attached, in their original packaging where possible. Keep your courier receipt and tracking number until we confirm receipt.

Inspection and refund

We inspect returns within 2 business days of arrival and confirm by message. Once approved, refunds reach you within 5–7 business days.

THE DETAILS

Everything else you might ask

Non-returnable items

Stitched-to-measure, monogrammed, altered or customized pieces, sale or clearance items, and innerwear or accessories like dupattas that have been opened cannot be returned or exchanged. Any item that is worn, washed, or missing its tags is also ineligible.

Inspection protocol

When your parcel reaches us, our team checks that the outfit is unworn, unwashed, has its tags attached, and has no perfume, makeup or stain marks. If everything is in order, we approve your request. If not, we'll contact you with photos and explain what we found.

Refund processing times

Approved refunds are processed within 5–7 business days. Prepaid orders are refunded to your original payment method or bank account. For Cash on Delivery orders, we send the refund to your JazzCash, Easypaisa or bank account. Original delivery charges are non-refundable unless the item was damaged or wrong.

Exchanges

You can exchange for a different size or color within 7 days of delivery, subject to stock availability. If your size isn't available, we'll offer a refund instead. Please note that return courier charges for size exchanges are paid by the customer.

Damaged or wrong items

If your order arrives damaged, defective, or different from what you ordered, message us within 48 hours with clear photos. We'll arrange a free replacement or full refund, and we cover the return courier charges in this case.

NEED A HAND?

We answer within one business day

Send your order number and photos if something's wrong — support handles returns, exchanges, and damage reports in one place.

Contact support

This policy covers orders placed directly with READYMADE WOMEN. Statutory consumer rights, where they apply, are unaffected. Last updated: October 2026.